Online Bookings - Full payment is taken for online bookings which includes a £10.00 deposit. (This is due to added processing & booking fees).

Direct Bookings - A minimum £10.00 deposit is required to secure a direct booking per person. This will be deducted from the total cost of your treatment. Deposits are non-refundable.

You can pay your remaining treatment price at your appointment either by exact cash or bank transfer. You are welcome to pay in full prior to your appointment, and this is mandatory when booking online.

As a mobile service, appointment times are reserved exclusively for you and travel is planned in advance. A minimum of 72 hours' notice is required to cancel or reschedule an appointment.

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If your online booking is cancelled with ample notice (more than 72 hours notice) a partial refund will be paid back to your original payment method within 3 - 5 business. A £10 deposit fee will be deducted from your overall refund.

Appointments cancelled with less than 72 hours' notice, no-shows, or clients who are unavailable at the agreed appointment time will forfeit their treatment cost. (We are a small business and usually unable to fill appointments at such short notice.)

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If you need to cancel your appointment please click here to contact us directly.

Appointments may be rescheduled with a minimum of 72 hours' notice, and your deposit or full treatment cost can be transferred to your new appointment date. If you need to change your appointment please click here to contact us directly.

For group bookings, a £10.00 deposit per person is required to secure your session. Please book directly. Please notify us at least 72 hours before your appointment if any member of your group is unable to attend. Cancellations made with less than 72 hours' notice, or clients who do not attend their group session, will still be charged the full treatment price. 

In the event that we are unable to fulfil your appointment due to illness, car issues or unforeseen circumstances you will receive a full refund paid to your original payment method within 3 - 5 business days.